Privacy Policy

This privacy policy explains how Al Etihad Sports Academy collects, uses, and protects information when you use our online platform. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We may collect several types of information from and about users of our site, including:

Personal Information: This includes information that identifies you as an individual. Examples may include your name, date of birth, details about your sports experience or preferences, contact information you provide (excluding electronic means like email or phone which are not collected via this policy's covered interactions), and payment details (handled securely via third-party processors). This information is collected when you register for programs, rent facilities, purchase equipment, or otherwise interact directly with our service.

Usage Data: We automatically collect information about your access to and use of our online platform. This may include your IP address, browser type, operating system, referral URLs, dates and times of access, pages viewed, and the time spent on those pages. This helps us understand how users interact with our site and improve its functionality.

Cookie Data: We may use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services, including managing registrations, facility rentals, coaching programs, tournaments, and retail activities.

To process transactions and fulfill your orders.

To improve, personalize, and expand our online platform and services.

To understand and analyze how you use our site.

To develop new products, services, features, and functionality.

To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where permitted by law and your preferences).

To find and prevent fraud.

For compliance purposes, including enforcing our terms of service and complying with legal obligations.

Legal Basis for Processing Personal Data

We will only process your personal data when we have a lawful basis for doing so. The legal bases include:

Consent: We process your data when you have given clear consent for specific processing purposes.

Contract: We process your data when it is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into such a contract (e.g., providing services you've signed up for).

Legal Obligation: We process your data when it is necessary for compliance with a legal obligation to which we are subject.

Legitimate Interests: We may process your data when it is necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your interests, fundamental rights, and freedoms.

Data Security

The security of your data is important to us. We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Sharing Your Information

We may share your information with third parties in the following situations:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are granted access to the minimum personal information necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.

For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

With Your Consent: We may disclose your personal information for any other purpose with your consent.

Your Data Protection Rights (under GDPR and other applicable laws)

Subject to applicable law, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.

The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our service is primarily intended for individuals engaged in sports activities, including youth programs. For individuals under the age of 18, we require parental or guardian consent for participation and data processing where required by law. We do not knowingly collect personal information directly from children without obtaining prior verifiable parental consent where necessary.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, you can contact us by postal mail at:

Al Etihad Sports Academy
45 Street 15, Al Quoz,
Dubai, Dubai,
zip: 50001
country: UAE

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.